This management skills course is for anyone new to a management role or anyone needing to develop their current management skills. This course, whilst practical and enjoyable, is designed to give participants the skills and confidence to manage staff professionally. By the end of our course delegates will: understand the role and skills of the manager, leadership, motivation and goals, teams and delegation, time management, development of staff and coaching skills and cultural diversity, grievances, discipline and influencing.

The management skills course tutor will help delegates attending our management skills course understand their own strengths and weaknesses as managers. As a result of attending this course delegates will be capable of maximising the productivity and well being of their staff members. In fact, once people learn the correct management skills, they will automatically use them again and again as they work so well.

All our trainers are professionally qualified with years of experience delivering tailored training for some of Ireland’s most respected organisations  such as SME’S, large multinationals, Government Departments, Charities, County Councils and so on. Protrain courses are tailored to reflect the real world your staff work in so your input is critical to make certain we customise the course to your needs and make this management skills course a true success.

“Turfgrass Consultancy had two days of Management Skills training with Protrain and we were extremely satisfied with the delivery, presentation, content and personalization of the training. We felt Protrain really listened to what we needed to improve on as a business and used excellent examples within the delivery of the program to illustrate the each point. Many Thanks for an insightful and enjoyable two days”.

John Clarkin, Managing Director
Turfgrass Consultancy

 Course Objectives

At the end of this  course, participants will understand the essential elements required to produce results now, by building on:

• Character, competence and trust in the midst of turbulence
• Vision, communication and innovation in the face of change
• Listening, leadership and decision making whatever the circumstances

Management Skills Course Content

• General communication skills to build good working relationships
• Directive & non-directive communication
• Hearing, listening, attending, questioning & challenging techniques
• Non verbal communication
• Perception, bias, developing trust, change management  & decision making
• Personality development and respecting differences
• Motivation
• Positive assertiveness
• Objective setting & prioritising
• Competency based interviewing
• Performance & training needs analysis
• Managing conflict & argument in difficult situations
• Team development & team working
• Belbin self inventory profiling
• Leadership
• Emotional intelligence & transactional analysis
• Time management
• Delegation skills
• Business writing & presentation skills
• Managing good meetings
• Stress management

Course Duration

2 days per training group onsite

 

 

The National Standards Authority of Ireland, The Food Safety Authority of Ireland, ComReg, Profast Fasteners, Dun Laoghaire Rathdown County Council, Office of The President of Ireland, ESB Networks, Independent Newspapers Ireland Ltd, Waterford Institute of Technology, Custom House Fund Services, Fingal County Council, BNP Paribas, IBRC, Cahill May Roberts, The Financial Services Ombudsman, Glanbia plc, The Office of the Ombudsman, Ryanair plc, Pfizer Global Finance Services, Mount Carmel Hospital, Peamount Hospital, The National Rehabilitation Hospital, Turfgrass Consultancy, Beyond Entertainment, PFH Technology, Wexford County Council, Grant Thornton, St Gerard’s Private School, ProPhotonix, Dublin City University, DKIT, The National College of Ireland, The Lawrence Life Insurance, Spectrum Logistics, Beltronics, H2Compliance, Celtic Aerospace, Donegal County Council, Cavan County Council, Cork City Council, Galway City Council, Clare County Council, Meath County Council, Monaghan County Council, Waterford County Council, Fideuram Asset Management, KMK Metals, Radiological Protection Institute, Clarion Hotels, Hickeys Fabrics, The National Consumer Agency, Paddy Power plc, Mercer Consulting, Corby Rock, Mercury Engineering, The Houses of the Oireachtas, Eurolink M3, The Irish Aviation Authority. The Institute of Technology Tralee, Pearse Trust, The Commissioner of Irish Lights, The Marine Institute, The Institute of Technology Blanchardstown, The Institute of Art and Technology Dun Laoghaire, Emerald Trucks, Gaffer Group, Limerick City and County Council, Trinity College, HIQA, Carlow County Council, CaraNua, Bord Bia, Beechfield Healthcare, 3Q, Enterprise Ireland, the Department of Justice, Crann Support, Kavanagh Meats, Hook Heritage, Wexford Local Development, Dublin Technological University, Fingal County Council, South Dublin County Council, The Irish Prison Service, DVL, The Patient Advocacy Service, Kilkenny County Council, The Beacon Hospital Group, Shannon Deep Sea Salvage, Aircall Paris, Vivid Money, Galro Ireland, Cultur, Meaghers Pharmacies, CIF Pension Administration Services DAC